Payment Methods
HorseLink accepts payment by PayPal. All orders are processed in USD currency.
Limitations
Delivery Addresses
HorseLink reserves the right to prohibit shipment to any international or United States address that has a history of fraudulent orders or customs and delivery issues. If delivery to a hotel or freight forwarding address is requested, the customer assumes all liability for the package upon proof of delivery. Additionally, a signature will be required on all delivery services to these addresses. HorseLink will not be responsible for lost or stolen packages. Once your order has shipped, it is not eligible for cancellation. Abandoned packages are not eligible for retrieval.
Returns
All products must be returned in the same condition they were received.Clothing must be unworn and in original packaging. Any shipping, customs, duties, taxes or other fees from your original order are non-refundable.
Any customs fee incurred by HorseLink will be deducted from your refund. Shipping charges and customs fees that were assessed on the original order are non-refundable.
Shipping Options
The international shipping services offered for your order will be dependent on the items and shipping destination for your order. We won’t specify the exact courier.
Taxes, Duties & Fees
There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. We strongly suggest that you check with your local government agency to determine the extent of such charges prior to purchase.
If any international order is refused upon delivery for any reason, all customs and duty charges will be billed to you by HorseLink. Once a package enters your country, these charges are not reversible whether the package is delivered to you or not.
HorseLink will not issue a credit or refund in cases where packages are not delivered due to non-payment of fees, refusal or abandonment.
Get In Touch
Have questions about our Ice Cube Therapy Boots or need expert advice for your horse’s leg care? We’re here to assist!
Let’s work together to ensure your horse’s optimal health and performance.