Shipping
HorseLink processes orders on business days (Monday – Friday). Orders will be shipped within 1-5 business days.
Once your order has been processed for shipment, you will receive an email with tracking information. Orders may be shipped in multiple packages. Separate tracking information will be provided once each package has shipped.
Please allow up to 24 hours for tracking numbers to become active in the shipping carrier’s system.
International Shipping
We support global delivery. If your address cannot be placed, you can email us directly.
The shipping cost is $25 for now, it will be decreased because of the changing of the warehouse in the future.
Shipping to Hotels and Freight Forwarding Addresses
When shipping to a freight forwarding service or hotel, please be aware that our policy regarding replacements and refunds may be affected. If your package is confirmed as delivered according to tracking information but is subsequently misplaced, we regret to inform you that you may not be eligible for a replacement or refund. Additionally, a signature will be required on packages delivered to these addresses.
We recommend ensuring that the receiving location is secure and reliable. By choosing to ship to a freight forwarding service or hotel, you acknowledge and accept this policy. Thank you for your understanding!
Returns
30-Day Return Policy
HorseLink wants you to be completely satisfied with your purchase. Items can be returned within 30 days of the original invoice date.
Products returned that are unable to be returned to stock.
Original shipping charges are non-refundable.
Instructions for Returns
Please contact us by email first to explain the situation, and we will reply to you with the specific return method and return address.
Defective Items and Warranties
If you receive an item that is broken or defective prior to use, contact HorseLink immediately to arrange for replacement or credit.
For defects or damage that occurs after an item has been used, it is subject to the warranty terms that vary by item and manufacturer. Please contact us about return procedures for any product you believe to be defective.
All defective merchandise is subject to inspection to determine if the issue is a result of a manufacturer’s defect, normal wear and tear, or misuse.
Get In Touch
Have questions about our Ice Cube Therapy Boots or need expert advice for your horse’s leg care? We’re here to assist!
Let’s work together to ensure your horse’s optimal health and performance.
